We hope you love your Baly-Babe Foils! Please read our policy carefully before placing your order.

Returns & Refunds

We do not accept returns or offer refunds unless your item arrives damaged or faulty. Our refund and returns policy lasts 7 days once you have received your order. If 7 days have passed since receiving your order, we can’t offer you a full refund or exchange. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

We do not offer refunds for: 

• Change of mind
• Incorrect ordering (after processing)
• Preference for a different colour or design once received

Damaged Items

If your item arrives damaged:

• You must notify us within 7 days of receiving your order.
• Please include clear photos of the damage and your order number.
• If approved, we will issue a replacement or refund.

Report issues to: sales@baly-babefoils.co.uk

Opened Products

Once a product has been opened, it is non-returnable and non-refundable.
Please ensure you are happy with your order before opening the packaging.

Incorrect Orders

Please check your order carefully before completing checkout.
If you realise you’ve made a mistake, let us know immediately at sales@baly-babefoils.co.uk

Once your order has been packed, processed, or shipped, we are unable to make any changes or cancellations.

Order Issues

If you believe we’ve made an error with your order (e.g. wrong size or missing item), please contact us within 7 days of delivery and we’ll sort it quickly.

Need help? 

If you have any questions or need support, please contact us via email: sales@baly-babefoils.co.uk